Delivery Information



In-Store Pickup
Generally, orders placed by 4PM PST that contain items with a 24 hour availability will be ready for pickup on the same day that you place your order. Orders placed after 4PM PST will be ready by the time the store opens the next day. Select items may not be ready for pickup for 4-6 days. In both cases, you will receive an order confirmation email that the order has been placed and a second email once the order, or part of the order, is ready to be picked up. Please wait until you receive the Ready for Pickup email before going to the store to pick up the order.


Estimated Ready to Pickup Time


Business Days

Business days are Monday through Friday, 9am to 5pm, excluding United States federal holidays.

Item Availability

The availability of a product is clearly noted on the product detail page as "In Stock" or "More coming soon." Most products are In Stock and ready to ship. Some products are either not yet available (Pre-Order) or temporarily out-of-stock (Backorder).

Expected shipment times specify when a product is expected to leave our warehouse, not when the product will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Backorder Products

Backorder products are products that are temporarily out of stock but available for purchase on our site.. You will be notified of the status of your product via e-mail. Expected Ready to pick time (for example, "Backorder: Buy now for shipping in 4-6 weeks") is indicated on the product detail page.


If you have any additional questions, please contact our Customer Service department.