Shipping
Depending on the merchandise you
purchase from the SKYMEMBER.com and the location to which the
products will be delivered, different shipping methods are available. At
checkout, you will be prompted to choose a shipping method for your
merchandise.
Shipping costs are based on the
shipping method of choice for your merchandise and the weight and dimensions of
the total order.
Same Day Shipping
Orders ship Monday-Friday, excluding
holidays. Products in stock usually ship within 24 hours,
Monday-Friday. For rush orders, please contact Customer Service at 213-372-5938.
Please note, periods of high-volume
online shopping, like Cyber Monday, may cause a delay in shipping. We sincerely
apologize for any inconvenience.
UPS Standard Ground
* Your order will
usually arrive in 5 to10 business days.
Estimated
Ground Shipping Delivery
Business Days
Business days are Monday through
Friday, 9am to 5pm, excluding United States federal holidays.
Item Availability
The availability of a product is
clearly noted on the product detail page as "In Stock" or "More
coming soon." Most products are In Stock and ready to ship. Some products
are either not yet available (Pre-Order) or temporarily out-of-stock
(Backorder). For more information, please read the details below.
Expected shipment times specify when a
product is expected to leave our warehouse, not when the product will arrive at
its final shipping destination. After your order leaves our warehouse, delivery
times vary according to the shipping method you select during checkout and the
location of your shipping address.
In-Stock Products
Orders for In-Stock products begin
processing as soon as your online purchase is completed and are shipped during
regular SKYMEMBER.com hours, Monday-Friday, 9-5 PST once the items are located in stock, your payment is
approved, and the receiving address is verified. In some cases, it may take 1-2
business days for your order to leave our warehouse.
After your order leaves our warehouse,
delivery times vary according to the shipping method you select during checkout
and the location of your shipping address.
Advanced Sale
(Pre-Order) Products
Advanced Sale products are products
that are not in stock but available for advanced purchase on our site. Advanced
Sale products are shipped directly once they arrive in stock. You will be
notified of the status of your Advanced Sale product via e-mail.
Expected shipment time (for example,
"Advanced Sale: Buy now for shipping 4-6 weeks") is indicated on the
product detail page.
Backorder Products
Backorder products are products that
are temporarily out of stock but available for purchase on our site. A
backorder product that you may order is shipped directly to you once it is back
in stock. You will be notified of the status of your product via e-mail.
Expected shipment time (for example, "Backorder: Buy now for shipping in
4-6 weeks") is indicated on the product detail page.
Shipping Restrictions
Free shipping is available for
addresses in the continental United States on orders over $50. Customers
shipping to anywhere outside the United States (or to locations outside the
continental United States) are responsible for shipping costs and any
additional taxes, duties or fees that may be incurred. Shipping on business
days only, including Monday-Friday, excluding US Federal holidays.
We make every attempt to fulfill
orders based on customer requested ship date; however events such as holidays,
severe weather conditions, and unforeseen circumstances beyond our control can
force exceptions to delivery estimates.
If you have any additional questions,
please contact our
Customer Service department.
International
Shipping Policy
International (outside U.S.)
UPS and FedEx or DHL. For more details, please visit these websites:
• UPS : www.ups.com
• FedEx : www.fedex.com
• DHL : www.dhl.com
