Return & Exchange

At SKYMEMBER.net, customer satisfaction is our top priority, because your success is our success. Our customer service starts the moment you become a member, and we promise to provide prompt, courteous service for all your needs and concerns. This commitment to excellent service has fueled a remarkable growth in our membership, and is a testament to our customers' trust and confidence in SKYMEMBER.net.

You may contact Customer Service at info@SKYMEMBER.net or 1.213.372.5938


After clicking "Check Out", you will see an "Order Confirmation" page that shows your billing address, shipping address, payment information, and items ordered. Please print this page and keep the confirmation number for your records. If you have questions concerning your order, please contact Customer Service and refer to your confirmation number.

All claims must be made within 10 days of receipt of goods. No returns accepted after that period store credit will be given for all returned merchandise we will not refund money in any case. Return accepted ONLY for damaged merchandise.

Please Note:
Exchanges/Returns/Refunds are Not Allowed in the following cases:

• Loss or damage of merchandise while in the customer's possession. (Does not apply to removing the packing seals to check contents)
• Merchandise appearing to be worn, used, or in otherwise non-salable condition.
• Breaking of original vendor packaging and re-wrapping.

SKYMEMBER.net continuously strives to incorporate the latest technology in developing new strategies and features that will enhance the online shopping experience to all users, so that we may remain at the forefront of this dynamic segment of e-commerce. Your feedback is always welcomed and appreciated. Total customer satisfaction is our philosophy and our goal, and working to that end is the promise of our entire staff.